Refund and Returns Policy

Refund and Policy

Welcome to ZO-Web & Hosting! We value your trust and are committed to providing you with excellent service. Before making any purchases, please take a moment to review our refund and policy guidelines:

Refund Policy:

Running Services:

- Services that are actively running or in use, including hosting plans and active subscriptions, are considered non-refundable. This includes any time used or resources consumed.
  Non-Configurable Services:
  Certain services, such as pre-configured hosting packages or software licenses, may be non-refundable once activated or provisioned.
  Purchased Domain Names:
  Domain name purchases are non-refundable once the registration process is completed. We are unable to refund domain registration fees as they are processed through third-party registrars.

Policy Guidelines:

Refund Application:

To request a refund, you must submit an application within 14 days of the initial purchase date. Refund requests made after this period will not be considered.

Money-Back Guarantee:

We offer a 30-day money-back guarantee on eligible services. Refunds are subject to the terms outlined in our refund policy. Please note that certain exclusions may apply.

Customer Support:

Our dedicated customer support team is available 24/7 to assist you with any questions, concerns, or refund inquiries you may have.

Additional Information:

Service Availability:

While we strive to maintain uninterrupted service availability, occasional downtime may occur due to maintenance or unforeseen circumstances. We will make every effort to minimize downtime and provide advance notice of scheduled maintenance whenever possible.

Data Security and Privacy:

We are committed to protecting the privacy and security of your data. Our services are designed to comply with industry-standard security protocols and regulations, including GDPR and CCPA.

Policy Updates:

We reserve the right to update or modify our refund and policy guidelines at any time. Any changes will be communicated to our customers via email or through our website.

Contact Us:

If you have any questions, concerns, or wish to inquire about a refund, please don’t hesitate to reach out to us. Your satisfaction is our top priority, and our support team is here to assist you every step of the way.

Live Chat: [Available on our website]

Email: support@example.com